At TLC•SmartTECH we want you to be fully satisfied with every item you’ve purchased. If you are not satisfied with a purchase, you may return items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges.
Damaged or defective items
If you receive a damaged or defective item, call 800.874.4005 immediately. Please supply the Representative with your order number from your original confirmation email. The Representative will also need your email address and phone number. We will make every reasonable effort to assist you with your return. A defective item may be replaced within 30 days from date of purchase under SmartTECH’s Warranty Policy, or within the manufacturer’s warranty period, whichever is longer. Contact a TLC•SmartTECH Customer Care Representative for assistance.